Shipping & Returns Policy

Shipping & Returns

Shipping

• • We ship orders via Ethiopost and trusted courier services.
  • Shipping is available nationwide in Ethiopia.
  • Delivery timeframes vary from 2 to 7 business days depending on location.
  • Shipping fees are calculated at checkout.

Returns

• • Items can be returned within 7 days of delivery.
  • Items must be unused, in original packaging, and in saleable condition.
  • To initiate a return, contact our support team with your order number.

Refunds

Approved refunds will be processed within 5–10 business days using the original payment method.

Exceptions

• • Personalized items are non-returnable.
  • Items damaged due to misuse are not eligible for return or refund.